Get in line with QLess

Marion County residents can avoid crowds and save time when they need to visit the us. Through the free QLess app, customers can enter a virtual queue via a mobile device or computer and receive real-time status updates.  The app allows customers to save a place in line virtually for the following departments:

• 911 Management
  Monday - Friday 8:00 am –5:00 pm
  
  
• Building Safety 
  Monday – Thursday 7:00 am – 3:45 pm, Friday 9:00 am – 3:45 pm
  
  
• Code Enforcement
  Monday - Friday 8:00 am – 5:00 pm
  
  
• Planning & Zoning
  Monday - Friday 8:00 am – 5:00 pm

Based on their proximity to the County building where their appointment is located, residents can remain in their vehicle while tending to other business until they are notified via text that it is time to head toward the service location. A spot in line can be managed by text commands that enable users to request more time, leave the line, ask for help, cancel an appointment, or be notified of the time remaining before they reach the front of the line.

The QLess app can be accessed by one of the following methods shown below:

Visit the website:  https://kiosk.na6.qless.com/kiosk/app/home/267

Text the number:  352-254-3426 with the text MCBCC

Download the app:

     Android Play Store: 
     QLess – Queuing Software (QLess, Inc.)

     Apple Store:
     QLess – Queuing Software (QLess, Inc.)

QLess in-person capabilities at the Growth Services Building, 2710 E. Silver Springs Blvd. include two kiosks in the lobby. Instead of using QLess on a mobile device or computer, customers can utilize the kiosk to choose the service they need, enter their first name and last initial, the service that they are here for and receive an estimated wait time. Monitors in the lobby and a text notification on a mobile device update those in the queue. When it is their turn, customers will be alerted both visually and audibly through the monitor or on their mobile device.

It is important to note that QLess does not sell data or transfer it to third parties, however, those who do not wish to use the QLess app still can access all services as before—by going to the location.